Privacy Policy

1. Introduction

When you use our services, including Taxi, Flights, and Hotels, you trust us with your personal data. We are committed to keeping that trust. This policy describes the personal data ("data") we collect, how it is used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

2. Scope

This notice applies to all users of our services worldwide, including Taxi, Flights, and Hotels apps, websites, features, and other services.

• Taxi Services: Individuals who request or provide transportation and related services via our platform.
• Flight Services: Individuals who book, manage, or inquire about flight reservations through our platform.
• Hotel Services: Individuals who book, manage, or inquire about hotel reservations through our platform.

3. Data Controller and Transfer

We operate and process your data globally; however, we only share strictly necessary pieces of data with absolutely relevant organizations or persons in the mobility chain, only to offer you a seamless experience.

• Strictly necessary data may be transferred to countries other than your home country to fulfill service requests, such as booking flights or hotels.
• Strictly necessary data may be accessible to other users or entities as necessary to provide our services in compliance with legal frameworks, including GDPR or equivalent laws.

To ensure secure handling of data, we implement robust measures such as encryption and compliance with international data transfer agreements. Our services are designed to provide a consistent level of data protection wherever they are used to avoid any misuse of personal data.

4. Data Collection and Uses

A. Data We Collect

• Data Provided by Users:
  • Taxi Services: Your information, trip details, payment methods, location data, etc.
  • Flight Services: Your information, travel preferences, passport information (if required for international travel), frequent flyer details, and payment information.
  • Hotel Services: Your information, stay preferences (room type, check-in/check-out dates), and payment information.
• Data Created During Use of Services:
  • Taxi Services: Ride history, real-time location, communication logs with drivers/riders.
  • Flight Services: Booking history, itinerary details, and seat preferences.
  • Hotel Services: Booking history, preferences for amenities, and loyalty program details.
• Data from Other Sources: Referral programs, marketing partners, and service providers. Publicly available sources and government authorities (e.g., for visa compliance in flight bookings).

B. How We Use Data

• Provide Services: Enable booking, payment, and management for Taxi, Flights, and Hotels.
• Enhance Safety and Security: Conduct background checks, verify identities, and monitor compliance.
• Research and Development: Improve services and develop new features. This may include anonymized data for research purposes.

5. Data Sharing and Disclosure

We may share strictly necessary data with:

• Other Users:
  • Taxi Services: Share limited data like driver/rider names, vehicle details, and ratings.
  • Flight Services: Share necessary data with airlines for ticket issuance and customer service.
  • Hotel Services: Share necessary data with hotels for reservation confirmation and guest management.
• Service Providers and Partners: Payment processors, cloud storage providers, and customer support platforms.
• Legal and Regulatory Bodies: To comply with legal requirements, enforce terms of service, or respond to disputes.
• With Consent: Share data in ways not outlined here only by taking your explicit consent.

We ensure all third parties follow stringent data protection protocols to safeguard your information at every stage.

6. Data Retention and Deletion

We retain user data as long as necessary for the purposes described in this policy. Specific retention periods include:

• Taxi Services: Trip (only necessary) data is retained for operational and legal requirements.
• Flight Services: Travel (only necessary) data are retained for customer service and legal compliance.
• Hotel Services: Booking details are retained for dispute resolution and improving customer service.

Users may request deletion of their data via the app’s support feature or by contacting us directly. However, certain data may be retained to comply with legal obligations or resolve disputes. For example, incomplete bookings may be retained for audit and fraud prevention purposes.

7. Choice and Transparency

We enable users to control their data through:

• Privacy Settings: Modify permissions for location sharing, notifications, and marketing communications.
• Device Permissions: Adjust permissions for location, camera, and other device features.
• Data Access and Portability: Request access to or copies of your data by contacting our support team.

These options empower users to make informed decisions about their data usage.

8. Updates to This Privacy Policy

This policy may be updated periodically. Significant changes will be communicated through our apps or other appropriate channels. Continued use of our services after updates signifies consent to the revised policy. We recommend reviewing this policy regularly to stay informed about how your data is protected.